Every quarter, going back to March 1996, we have sent our clients an investment statement along with a newsletter outlining the major events of the previous 3 months. Actually, that should every quarter until Q4-2008, when our string was broken by the unavailability of the software due to our conversion.
When we discussed the prospect of transforming the business, a few of the folks at Manulife Securities indicated the statements may be a problem but everyone promised they would do their best. I was told the target date was December 27th and right up until the last moment, I remained hopeful we would get good news but it wasn't to be. I can't describe how much I hated not having the software at the critical moment last winter but life determinedly conspires to teach me patience on occasion and there was simply nothing to be done. Ain't ready is ain't ready. Until it is.
The IT team has been working diligently to get this project done in time for Q1 statements and today, I got a sneak peek at the brand-new Client Manager Web software that will be unveiled to the rest of the IIROC world in a few months.
Is the new system perfect? No. There are a few wrinkles to be ironed out and we had to sign a promise not to email statements until June because compliance disclaimers are not in place but it's hard to complain when a multi-billion dollar company moves a one-year project delivery date up by four months to accommodate us and our clients.
We are very grateful for everyone's assistance at Manulife Securities for getting us to this point and we are delighted to announce we will be printing statements and mailing them to our clients by the end of next week. The statements will contain full account histories and have the same format we have used for 13 years so, despite tonight's third Habs loss in a row, I will sleep a little easier.
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